Help

Help Center

Common users questions
and answers

Create Account

Launch the app or login here and click the “signup”  button at the center or bottom of the page respectively. You can sign up for a new account via Email, Twitter, Instagram or Facebook. Make your choice and continue to fill out the signup form. You must then upload your desired profile photo and verify your account with via email or mobile phone number.

Login

Launch the app or login here and from the launch screen click “signup” at the bottom of the page. Log in with your email and password if you signed up via email. If you signed up with Facebook, Instagram or Twitter click the icon to log in without a password.

Forgot Password

Launch the app or login here, from the Login page, tap on the Forgot Password link and enter your email. You will then receive a password reset link sent to the email you provided.

Logout

Find the Settings option from the star menu button located at the bottom center of your screen. Select the logout option you will then be successfully logged out of your account.

Change Password

Select the Setting option from the bottom center star menu. Click on the Change Password option. You will need to enter your current password, then you enter the new password twice to confirm. Click on the submit button to see the password change confirmation popup.

Edit/Update Profile

Launch the app or login here, tap on star menu at the bottom center of your screen, click the profile button to view your profile details then select option button on the top right. Lastly, Select Edit Profile. From here you can edit the details of your profile.

Profile Picture

Launch the app or login here,  tap on star menu at the bottom center of your screen, select the profile icon to view your profile page then click the option menu on the top right. Now click on the Pencil icon near your profile photo. Lastly, select a photo from your gallery or take a new picture using your camera.

Dashboard

Media and Shop flow horizontally (left to right), Stream flows vertically (up and down). Red option buttons allow you to close, filter or upload a new post to the corresponding section. Filtering allows you to refine what is displayed in the corresponding window.

Media

View everyone’s videos, pictures, music and audio recording posts in this one section. You may comment or like any post in this media section, also you can force touch the thumbnails in this section to view details of the post. You can also share any media with your Contacts just click on top right share icon on the media preview screen (click any thumbnail to show the preview screen).

Shop

View items you and your Contacts uploaded for sale. Click any item thumbnail to preview the post details and pricing. You can also add the item to your cart to purchase the item immediately or click on the bookmark button to the watch item, to be purchased at a later time. You may also click the option button to filter through various categories or upload any item or service you have for sell.

Stream

“Stream” is an unlimited Microblogging system for users to express themselves in the most fundamental way, via text! Here all users may Scribe status updates or breaking news. You can Like, comment, Report or Share these statuses.

Post

You can post to the Media, Shop and Scribe sections. Click the “+” icon from the bottom center star menu icon, to initiate a post to the dashboard.

Post | Media

By clicking on Media there are three ways to upload, you can upload a media file directly from your device library, you can upload pictures or video by clicking on the Camera icon or you can upload audio recordings. After selecting the media type you will write a caption and then tap on the “checkmark” icon on the top right of the screen, wait for confirmation then your post will in the dashboard.

You can also upload Media directly from the media section on the dashboard by clicking on the "option button" and selecting "upload".

Post | Shop

In the shop section, you can add your own item for sale. To Add items, you need to click the “+” icon from the bottom center star menu and select the “Shop” icon.

Now you need to select at least 4 product images and then tap “Add Details” button after adding the images you must enter the Product details then press the “Add Price” button. In step 3 you need to enter Pricing details and finally press Post to sell your item. A confirmation shows then your product is posted successfully.

You can also Add products from directly from the Dashboard by clicking on “Option button” then select “upload” and follow the same procedure.

Post | Scribe

You can upload your text blog or Status update. “Scribe” is an unlimited Microblogging feature for users to express themselves in the most fundamental way, via text! For posting to stream, you must click on “+” symbol from bottom center menu then select the “Scribe” icon. You can also do the same from the dashboard by selecting “+” icon from the Stream section.

Post | Scribe | Delete

To delete any text post, you must select the “…” icon from the bottom right of the post then select the delete option. You can also delete your own Stream post from Profile page following the same procedure.

Post | Scribe | Buy

You can Buy items from the Dashboard. To buy any product you need to select an item from the Shop then Tap on the Buy button. Lastly, select a valid Payment method and click on the Pay button to complete your purchase.

Search

You can Search everything on the Dashboard simultaneously, you must click on Search icon from star menu at bottom center. Then you need to enter the search words and press enter. Every post related to your search word will show.

Contact

To view your contacts you need to click on Contacts icon from the bottom center icon. You can search for any 2KXO member and send Contact request by clicking the "+" icon. You can Block/Unblock, Send Requests/Unfriend, Share and Donate Money to any Member from their profile page.

Contact | Machine

From the Social or Messenger page, click on the icon at top right corner, from here two options are available:

  • Finder: You can find Contacts via Facebook, Twitter, Instagram or Contacts.
  • Inviter: You can Invite user via Facebook, Twitter or Contacts.
Settings | Push Notification

Access your notifications from the settings page. Here you can set notification settings, like what type of notifications you would like to accept.

Settings | Privacy Setting

In the Privacy settings, you can secure your account. You can set your entire account to private, you may also adjust the privacy on your Media, Stream or Shop to be viewable by the Public, your Contacts or remain completely Private.

Settings | Payment

In the Payment section, you can check your payment account balance, update card billing and your billing address.

Connect Account

To access your connect account you must click on wallet icon from the star menu. Here users can view their connect account balance and/or Top Up funds by Adding Money to the account. Users can also see their transactions history on this page. Users may also withdraw their funds by clicking on the balance section in the center top of this page.

Connect Account Balance

Here you can see your connect account balance. Top Up by Adding Money to this balance. Users can also see their transactions details on this page by clicking the option button then the history tab from the main connect account page. Users may also withdraw funds by clicking on their balance text in the center topmost part of this page.

Connect Account | Donate Funds

To Donate funds you must open the connect account page then click the top right option icon. In the next screen, you will select the username and amount and after that, tap on the “Donate money” button and the payment will be sent to your Contact's Connect account available for withdrawing.

Payment | Card & Billing

In this section you can Select a Card, Add New a Card or you can also Add a Payment Processor i.e. PayPal, Coinbase, XOcash, and ACH.

Payment | Shipping Address

In this section you can Add/update your shipping details. Make sure your address is verified before any purchase to avoid possible a shipping issues during your order.

Payment Limits

Further Identification information may be required to spend more than three hundred dollars ($300) in any one transaction or multiple transactions over any rolling seven (7) day period using the Service. Users may not spend more than one thousand five hundred dollars ($1,500.00) in any one transaction or multiple transactions over any rolling seven (7) day period using the Service. We may adjust these amounts at any time in our reasonable discretion.

Help and Contact

Need any help? Search the help page for a resolution or simply contact support.

Chat Support

Have a question? Need help right now? No worries MAX is to the rescue! MAX is your automated virtual assistant, he can help you 24/7 365. Ask MAX anything he is being updated constantly to better serve you when you need him the most.

Cart

Click the menu to open the cart page. Items are sorted under each seller's username and the corresponding items from that seller will show below their name in a horizontal fashion. Click the "Checkout Button" to access the payment screen and completely push through your order.

Shop | Sold Out

If product available quantity is 0 then it will show as Sold Out. You can request the seller to restock the item or bookmark the item and see if it is restocked at a later time.

 

Filter

You can show or Hide filter from Shop. For showing filter, you must click on Filter icon from hamburger menu. A filter will show at top right corner. By clicking on filter user can filter Shop items according to categories.

Haven't received an item you purchased
First, we ask that you contact the seller to see if you can resolve the issue with them directly. If the issue is not resolved with the merchant within 7 days, please report the problem:
  • From the Order Details page or email, you received, tap or click the options button then "Disputes" tab, then click Contact.
  • From the Order Details page in 2KXO, under the Order Help section.
If you still have questions or concerns about your order, contact us below.
Click the chat icon at the bottom right of this screen.
Item doesn't match the listing description or is damaged
If your item's description is different than what was described in the product listing, first, we ask that you contact the seller to see if you can resolve the issue with them directly.  If the issue is not resolved with the merchant within 7 days, please report the problem:
  • From the Order Details page or email, you received, tap or click the options button then "Disputes" tab, then click Contact.
  • From the Order Details page in 2KXO, under the Order Help section.
If your purchase is damaged, we request that you first contact the merchant and ask if they would like for you to return or dispose of the item. If the merchant wishes to have the item sent back, you'll need to coordinate with the merchant on return shipping costs.
If you still have questions or concerns about your order, contact us below.
Click the chat icon at the bottom right of this screen. If possible, please provide us with the Order ID or Item URL and a detail description of your purchase including the quantity you are inquiring about. The more details you provide the faster we may resolve your issue.
Don't recognize an order

If possible, please provide us with the Order ID or Item URL and a detail description of your purchase including the quantity you are inquiring about. The more details you provide the faster we may resolve your issue.

Service Fees and Additional Charges

There are currently no fees for donating or requesting money through the Services. We reserve the right to charge for and/or change the fees associated with the use of the Service at any time subject to the terms of this Agreement.

Donating money with 2KXO

Paying your friends back shouldn’t cost more than what you owe. Donate money using 2KXO for free. We waive all fees when your transaction is funded by your Connect balance. The 3% fee still applies when a credit card is used to donate money.

Shopping with 2KXO

2KXO does not charge you a fee for purchasing items from authorized businesses, even if those purchases are funded using a credit card. See the 2KXO User Agreement for more information on Payments.

Depositing money with 2KXO

Our basic deposit service costs $0.25 per transaction. A 1.5% or minimum $0.50 charge is deducted from the deposit amount for each Instant Deposit.

Selling with 2KXO

There is a ten percent marketplace listing fee, paid by sellers which may be waived during promotional periods.

Basic Bank Withdrawal

When you initiate a transfer out of 2KXO using your linked bank account, we review account and transaction activity at various times, including when you initiate a transfer of funds out of 2KXO.  This review checks for, among other things, suspicious or illegal activity, and whether your account activity and the activity of users with whom you’ve transacted comply with the 2KXO User Agreement.

This review may result in:

  • delayed, blocked or canceled transfers;
  • funds being held by 2KXO;
  • funds being applied to a negative Connect account balance or used to offset loss incurred by 2KXO;
  • account suspension or termination;
  • funds being seized to comply with a court order, warrant or other legal processes; and/or
  • funds you previously received being reversed (i.e., sent back to the sender’s Connect balance or to the card or bank account that was used to fund the payment).

Among other reasons, we may take the above actions if you knowingly or unknowingly received a payment that was made from a stolen card, compromised bank account, or compromised Connect account, or if you conducted a prohibited transaction, such as using 2KXO to transact with another user who is not an authorized merchant and who you do not personally know for good or services (for example, concert tickets, electronic equipment, sneakers, a watch, or other merchandise).

In connection with our review process, you may be required to provide us with additional information and/or documentation to verify your identity.  We may limit your account and your access to funds in it until verification is completed.

Transfers out of 2KXO using your linked bank account that are initiated before 7 PM Eastern Time on business days will typically be available in your bank account the next business day minus. Business days are Mon-Fri, excluding bank holidays. Transfers out of 2KXO using your linked bank account will not be deposited on weekends or bank holidays. For a list of federal holidays that apply to most banks, please see here.

Instant Deposit Withdrawal

Instant Deposit is a feature that allows 2KXO users to transfer their connect account balance to their eligible Visa and Mastercard debit card, typically within 30 minutes. 1.5% of the deposit amount or a minimum of $0.50 will be charged.

Instant Transfers can be made 24 hours a day, 365 days a year regardless of holiday or weekend schedules, subject to 2KXO service disruptions. If you don’t see the transfer on your bank statement after 30 minutes please reach out to your bank. Please note, transfers are reviewed which may result in delays or funds being frozen or removed from your Connect account.

Currently, Instant Transfer only works with eligible Visa or Mastercard debit cards. The best way to determine if your card is eligible is to add the card (if it has not been added). Ineligible debit cards that you have already added from Banks and Cards will be displayed but will be greyed out, and you will not be able to select them for Instant Transfer. If you have added an eligible card, then you will be able to select it on the Select Card or Bank Screen after initiating a Bank Transfer.

Bank Deposit FAQ

Do payments sent to me automatically show up in my bank?

Whenever you receive a payment the money is put in your connect account balance. You need to initiate a bank deposit for the funds to be sent to your bank account. You can do that by tapping the "balance" icon in the upper center portion of the app screen then click the Basic or Instant option to initiate the deposit.

What is the limit on bank deposit?

If you’ve verified your identity with us, your weekly rolling limit for bank transfers is $29,999 ($9,999.99 per transfer). Your limit will be set at $0-999.99 if you haven’t verified your identity.

Can you rush my bank deposit?

There is no way for us to expedite that process! Once you initiate the transfer, the funds leave our system and the funds are sent to your bank for processing

Where is my bank deposit?

Missing your transfer in your bank account? It’s possible your bank could have back-dated the transfer to an unexpected date. We recommend checking your bank statement within a range of two days around the expected date that you were shown when you initiated the transfer. You should see something along the lines of “2KXO-Tansaction detail”.

What is the difference between Instant Deposit and Basic Bank Deposit?

There are two ways to get your money out of your connect account balance:

  1. Instant transfer through your eligible debit card. This type of transfer incurs a 1.5% (minimum $0.50) fee and typically arrives within 30 minutes.
  2. Standard transfer through the ACH network to your verified checking account (which is free but typically arrives 1-2 business days after you request the transfer.)

Please note, transfers are reviewed which may result in delays or funds being frozen or removed from your Connect account.

Verifying Your Bank Account

To send payments directly to your bank account, you’ll need to verify it. We also recommend taking the time to verify your bank account before you receive funds to avoid any complications.

If you've entered the wrong account information, a couple of things could happen:

  1. Your bank will not be able to find your account and your bank transfer will fail. The money may be returned to us after a few days and put back into your Connect balance, but we cannot guarantee that will happen.
  2. If the bank does not return the transfer, the funds may be lost. 2KXO is not responsible for lost transfers because of incorrect bank credentials. Your bank will be the best point of contact in this scenario.

There are two ways you can verify your bank account in 2KXO:

  1. Instant Verification

One way to verify your bank account is by providing the username and password that you use for online banking. 2KXO uses Plaid to verify your bank account information and, periodically, your bank account balance to check if you have enough funds to cover certain transactions. If your bank is eligible for instant verification, you will be prompted to add your online banking username and password (or other identifying information) after you have selected your bank.

If you’re having any trouble with this, the best thing to do will be to reach out to your bank. In the meantime, you can always add your bank account manually using your routing and account number combination. Simply select “Manual Verification” instead of “Instant Verification” and you’ll be all set.

  1. Microtransfers

When you add your bank account to 2KXO manually (with your routing and account number), we'll send microtransfers to your bank account to verify ownership (these will be less than $1 each). When we issue these microtransfers to your account, we issue two small withdrawals and to offset those withdrawals we issue two small deposits simultaneously. To avoid any overdraft or other bank fees make sure you have at least $2 in your bank account.

You'll see these deposits/debits in your bank account within 1-2 business days as separate items on your bank statement. Once you do, you can visit www.2KXO.com or sign into the app to verify your bank account.

If you’re not seeing the amounts after 3 business days, it’s possible the bank account information may have been entered incorrectly. Please enter the correct bank account details and complete the verification process again.

Invalid Bank Account

When your bank gets marked "invalid," it either means a recent transfer to that account has failed or has been rejected by the bank.

Once that happens, you will receive an email notification from 2KXO for one of the following reasons:

* The micro transfers have failed due to an incorrect routing or bank account number.
* The bank sends us a notification that they couldn’t find an account with the information you provided.
* The account that was entered is not valid for electronic (ACH) transactions.
* The account’s transaction limit has been exceeded.

2KXO needs to be able to transfer funds in and out of your bank account without any problems, and any one of these errors prevents that from being possible. If your bank account has been marked invalid, you won't be able to use that bank account in 2KXO going forward. 

Please note: 2KXO may manually add your bank account or card to your account upon request. If an account is not being accepted, we are not able to add it to our system.

Adding a Bank Account

If you’re in the app please follow the instructions below:

1.     Tap the "" icon in the upper center area of the app

2.     Tap “wallet icon” and then “balance section”

3.     Tap “Enter an amount to deposit...” and then select “Basic”

4.     Select your preferred verification method

If you choose to add your bank account manually, do not enter the check number that appears after your account number. This can cause transfers to fail or be rejected by your bank. Additionally, when you add your bank account to 2KXO manually, we'll send microtransfers to your bank account to verify ownership (these will each be $1 or less). To avoid any overdraft or other bank fees make sure you have at least $2 in your bank account.

Once you add a bank account, we strongly recommend that you verify it before depositing funds or receiving a payment. 2KXO is not responsible for lost bank transfers as a result of incorrect bank credentials.

Adding a Credit or Debit Card

If you’re in the app, please follow the instructions below

1.     Tap the "" icon in the upper center area of the app

2.     Under “Settings”, tap “Payments”

3.     Tap “Card Billing...” and then tap “Add New Card”

4.     Add your card information manually or with your phone’s camera

Once you add the card, you can set it as your primary payment method during checkout before a purchase.

Please be aware that payments funded by credit cards are subject to our standard 3% fee. Making purchases from authorized merchants with 2KXO is always free, even if you use a credit card.

If you’re having trouble adding your credit or debit card to 2KXO, the best thing to do is reach out to your card issuer to confirm that there are no issues. Often cards are declined because of a recent zip code or address change or a simple security trigger - your card issuer should be able to tell you more.

Note: You cannot transfer funds from your 2KXO balance to a credit card. To instantly deposit to your bank you will need to add an eligible debit card (1.5% Fee (minimum $0.50)) or a bank account (US $0.25(International +0.25%).

 

Reputation & Verification

Verification shows users that they can trust you more easily. When you apply, we’ll check your state-issued ID, i.e driver's license and a selfie which must be sent directly to the user verification team.

For security, we don’t store your ID on our platform, and users won't see your personal information.

Once you are verified, you'll get a Verification Badge pinned to your profile photo.

After a user buys or sells something, the app asks them to rate the other person. Each user can choose to give up to 5 stars will including other review notes. When a seller has more than one sale with the same user, that person can rate them for each sale. The number of stars for each item will be averaged with all other stars earned.

Safety Tips

Be as social as possible, but doubly as safe as possible. To access your comprehensive privacy and security settings click the menu button then select the "Gear" icon to launch the settings screen. Never purchase items or send money to individuals you do not know or cannot trust due to lack of reviews and/or recommendations. Report abuse by clicking the options button in the menu. To report any system issues or bugs simply shake your phone and using the tools provided submit your feedback being as detailed as possible.

Seller Payouts

The exact amount received during each sell will be held in each seller's Connect Account for 14 days before being able to spend, send or withdraw funds. If a buyer leaves a positive review before the 14-day hold, then the funds may be released the same day.

Return

Refunds may be issued in the original form of payment or into your Connect Account.
An item is eligible for return if it’s -
(I) Not as it was described in the listing.
(II) Potentially counterfeit.
(III) A Prohibited Item.
(IIII) Damaged.
(IV) Defective.
(IIV) Not the right item.
If you need to return your item, send a direct message to your seller including the item name or order number. The seller is solely responsible for honoring returns. If there is an issue communicating with your seller or if you would like to file a dispute, contact us and we will help review your case.

Once your return is successfully completed, your purchase will be refunded in the original form of payment. Please note that refunds may take 5-10 business days, depending on your financial institution.

Shipping

Shipping is handled by 2KXO sellers. A discussion should be had prior to purchasing an item. Shipping rates listed are for domestic shipments only, any international order is not covered by the Marketplace Guarantee. Typically orders arrive within 3-7 business days and may take up to 14-30 days depending on the location and carrier chosen by your seller.

Item Conditions

Clothing
New with tags (NWT), unworn, unaltered, and includes the original tags

Like New
New without tags (NWOT) or very lightly used with no flaws or damage

Good
Gently used, but still may have minor flaws such as pilling, stretching, loose threads

Fair
Multiple minor flaws, defects, or damage such as rips, light stains, pilling

Poor
Heavily used and has major cosmetic flaws or damage such as holes, stains, fading, or missing button/beads

Footwear
New, unworn, and still in the box

Like New
Unworn or tried on. No creases, but may not be in the original box

Good
Used, but there are only a few minor flaws such as slight wear on the sole, light creases or small scuffs

Fair
Show signs of wear and has multiple major flaws, such as holes, rips, creases, or stains, but the sole is intact

Poor
Heavily worn and have multiple major flaws, such as large holes, stains, scuffs, or the soles are not intact

Electronics
Unused, sealed and in the original packaging

Like New
Lightly used and fully functional, but does not include the original packaging

Good
Gently used and may have minor cosmetic flaws, but is fully functional

Fair
Used and has multiple cosmetic flaws, but overall functional

Poor
Heavily used, has major cosmetic flaws or damage. Non-functional or sold as parts.

Reviews

This is your chance to be herd. Review your item by opening the item page clicking the menu button then select the options tab. Touch "Review" and let the community know how you feel about your new purchase.

Wrong Item

If you accidentally shipped or received the wrong item or mixed up orders, please let the corresponding user know as soon as possible through the messenger.

Once the other party is notified, you can Contact Us, and our Returns Team will look into the case and help to resolve the issue.

Please note that we cannot guarantee the return of the item.

To make this process easier, please provide us with the order ID along with the usernames of both parties.

You can file a claim with your shipping carrier if an item is lost or damaged in transit. Please contact your shipping carrier directly for information on how and when to file a claim. If you have any questions about the claim filing process, just drop us a message. We're here to help!

Order Missing an Item

Please message your seller immediately if your seller is unresponsive email our Customer Care team (support@2KXO.com) within 14 days of delivery with your order details and a list of the missing items. Please make sure to include a photo of the box with all purchased items you did receive and a picture of your packing slip making sure all photos are visibly clear. We will get back to you as soon as possible.

**Discontinued items may not be eligible for replacement so you will be issued store credit for the amount paid.

Never Received Your Item?

It’s possible your seller sent you a shipping notification in error, so we suggest you first send a message to your seller to check on the status of your order. If your item doesn’t arrive, and your seller doesn’t send an update, you can contact us to request a cancellation.

If your order is canceled, your purchase will be refunded in the original form of payment. Please note that refunds may take 5-10 business days, depending on your financial institution.

Filing a claim

You can file a claim with your shipping carrier if an item is lost or damaged in transit. Please contact your shipping carrier directly to file a claim. If you have any questions about the claim filing process, just drop us a message. We're here to help!

You can start a claim for packages that have been lost or damaged

  • Loss: You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. Before filing a claim, be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, contact the shipper to start a claim.
  • Damaged: The shipper or receiver can initiate a claim on a damaged package, although 2KXO encourages the buyer to report package problems.
Warranty

Your seller is solely responsible for honoring or confirming that the item they are selling has a valid warranty. Please contact them directly and they will be happy to accommodate you!

Cancel Order

Once an order is placed, we are unable to cancel or modify the order. All sales are final unless you require a refund and successfully return the item. Sorry for any inconvenience!

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